Client portal
One dashboard for every service running. Access is handed over once the site is published or the service goes live, and site monitoring can be fitted on its own to any site.
What is in it
Each service has its own part of the same dashboard, with the contents and the availability set out below.
Available for any site, including one built by someone else. The first inspection and the setup are quoted separately, and repairs are priced per item.
The state of the site is checked from outside on a schedule, and the history is kept, so what shows is the change over time rather than only today's reading.
Available to clients whose system was built with Sonattra, and included in the monthly maintenance.
Operational figures are read straight out of the running system, so what shows on the dashboard is the same data the staff are working from that day.
Available to Growth clients, for as long as a managed term is running.
Campaign figures are read straight from the ad account while a term is running, including the cost per enquiry rather than just the click count.
Sites built by someone else
The site is checked thoroughly: load speed, security, domain and SSL expiry, and any links already broken. What comes out is one clear list with a price per item, so the decision is made from a complete picture.
Monitoring is fitted and runs by itself: scheduled checks from outside, a connection to analytics, and a portal page for that site. After this stage the state of the site can be seen at any time without asking.
Findings are worked through in priority order and priced per item, which keeps the budget under control. Every finding stays on the portal until it is closed, so none of them gets lost.
The site is checked continuously. The moment it drops, slows down or nears an expiry date, a notification goes out along with the fix and its price, often before a customer has noticed anything.
Tell us what you're building, we'll take it from there.
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